Frequently Asked Questions

- Can I play online games with my VSAT system?
- Can I make voice and/or video calls with my VSAT system?
- My signal is low, will that affect my speeds?
- I get a TxCode 10 problem on the System Status page, what do I do?
- The speeds on my HN system are very low, why is that?
- I get several TCP and/or WEB acceleration errors on an my HN system, what is the problem?
- On the Hughes installation instructions it is mentioned that I need to introduce a router on my system, if I need to connect more computers. How do I do that?

Can I play online games with my VSAT system? Top
Yes, you can play online games, but bear in mind that the experience will not be the same as with that of a land line service. The reason is that the satellite is 35000Km away. That means that the signal has to travel a huge distance between you the NOC and the gaming server. This distance creates an added latency of at least 600ms. This will result in low responsiveness on your gaming.

Can I make voice and/or video calls with my VSAT system? Top
Yes, you can, but we only recommend it on the iDirect systems, the HX systems or the Business service plans on the HN systems. Even at those services though, you will always have the problem of high latency, due to the distance the signal has to travel (check the previous question for details).

My signal is low, will that affect my speeds? Top
No, signal strength has nothing to do with speed. It can create connection problems though during bad weather conditions. So make sure that your signal strength is always above 70 for Hughes systems and the rx snr is above 12db on iDirect.

I get a TxCode 10 problem on the System Status page, what do I do? Top
Please make sure that the coordinates configured on the modem are the actual coordinates your antenna is located at and then do a force ranging: Navigate to the advanced page http://192.168.0.1/fs/advanced/advanced.html . On the left frame there is a link on the bottom that says "Installation" click on it and then click on "Force Ranging". A pop up window will open, click on the Start Ranging button. The TxCode will change to 9 then turn to 13 and eventually back to 8.

The speeds on my HN system are very low, why is that? Top
Your service does not have unlimited access. Several limits apply. They are all covered under the Fair Access Policy (FAP).
The reason you have low speeds is because your site is getting soft and hard throttled. When in Hard Throttling almost nothing works correctly. If your site reverts to untrusted it will be easier to get throttled. The reason your site is reverted to untrusted and is getting throttled is due to excessive downloading. You need to stop downloading for several hours to get your system back to No Throttling, but if your site is also reverted to untrusted, you need to wait until the end of your month for it to be reverted back to trusted. You can monitor your site usage and state if you create an account at the FAP portal and you login there.
The fields that are of interest to you on the FAP portal page are:
1.) From the "Site Details from CCS" table:
  a.) Site ID (this is your site ID).
  b.) Grade of Service (this is your service plan).
2.) From the "FAP Details from IP Gateway" table:
  a.) FAP Mode (this is your site's current throttling state).
  b.) Bucket Size (this is the amount of data that is currently on your site's bucket, your throttling state is depended on that size, as stated on the FAP).
3.) The "Monthly Trust Threshold Information" table (this is to check if and when your site is reverted to untrusted. You can also see when your month starts and ends).
4.) The "Historic FAP Information" table (this is just historical information on when and for how long your site was throttled. You can also monitor your hourly usage at the VSAT Data Uasge page).

I get several TCP and/or WEB acceleration errors on an my HN system, what is the problem? Top
Your system has probably been reverted to untrusted and it's constantly changing modes between soft and hard throttle. During hard throttle mode, it's normal to get those messages. You need to either upgrade to a higher grade of service, or limit your usage (check the FAP for details on the limitations of your service).

On the Hughes installation instructions it is mentioned that I need to introduce a router on my system, if I need to connect more computers. How do I do that? Top
You will need to configure your router before you connect it to your network. The information you need to do that, is on the excel file Technical Support sent you along with the installation instructions. From that file you will need the modem's LAN1 IP Address and LAN1 Subnet Mask.
Your router will probably have two interfaces, WAN/Internet and LAN.

WAN/Internet configuration:
IP address: LAN1 IP Address from the excel file plus 1 (e.g. if LAN1 IP Address is 10.222.27.193 use 10.222.27.194)
Subnet mask: LAN1 Subnet mask from the excel file
Default gateway (or Router): LAN1 IP Address from the excel file
Preferred DNS server (or DNS1): 195.238.50.254
Alternate DNS server (or DNS2): 195.238.40.45

LAN configuration:
IP address: 192.168.1.1
Subnet mask: 255.255.255.0

You then have to enable the DHCP server and set it to give at least 50 addresses.
Finally connect the WAN/Internet port to the LAN port of the modem and your switch to one of the LAN ports (if it has more than one) of your router.
If your router is wireless and you want to connect laptops using their wireless cards then you also need to setup the wireless feature on the router.
Your computers should all be configured to obtain IP addresses automatically.